Fizz network down?
Is there a reason why my fizz network is not working? I have the Canada-wide plan with unlimited call and text and 10G of data per month. I am currently outside Quebec, and need my phone to work. Please help me resolve this issue. Thank you!
Answers
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Mary,
You want to use your data:
Have you activate the roaming on your phone?
You need for this.
After you'll be able to choose other network partners in this area you are.
You need to capt other Cellulars Antennas (partner's zone in Canada) where you are.5 -
For data related : you have to turn on roaming on your phone5
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All work now
4 -
Try to restart your phone and if it is still not working you need to contact the support for more explanation
CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
3 -
You need to have roaming turned on for your data to work outside of Quebec. You may have to toggle airplane mode after you turned on roaming or in the worst case, reboot your phone.4
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Great news that it works6
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No problem for now.3
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No trouble on my end.4
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Data roaming activate! Reset cache on your android phone after holding volume down and power button upon booting up.
If you have an iPhone, generally speaking should be the same I believe if you don't have a home button.
Taking sim out and of course waiting about ten seconds to ensure phone fully powered down. Put in your Sim and voila!3 -
No problems for me.1
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Hi Mary,
I'm really sorry to hear about it!
I've checked your account and your mobile plan is looking good. In this kind of situation the first step would be to restart your phone and to check if you have mobile and roaming data activated. Here you have a dedicated faq link that you can try some troubleshooting steps from: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet.
If the issue is still present, I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca.
Have a good one!
Radu1
