Fizz network down?

Hi,
Is there a reason why my fizz network is not working? I have the Canada-wide plan with unlimited call and text and 10G of data per month. I am currently outside Quebec, and need my phone to work. Please help me resolve this issue. Thank you!

Answers

  • poker85
    poker85 Posts: 847
    All work now :)
  • Fling
    Fling ⭐ :REFERRAL CODE: ⭐ OKWPW ⭐ :CODE RÉFÉRENCE: ⭐Posts: 6,712

    Try to restart your phone and if it is still not working you need to contact the support for more explanation

     

    CHAT

     

    Go to this page https://fizz.ca/en/faq/resolving-issuesif you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • You need to have roaming turned on for your data to work outside of Quebec. You may have to toggle airplane mode after you turned on roaming or in the worst case, reboot your phone.
  • sman
    sman Code de référence: ☞ NPONZ ☜Posts: 2,353
    @Mary, follow Fling instructions
  • No problem for now.
  • No trouble on my end.
  • Kal H.
    Kal H. Posts: 47
    Data roaming activate! Reset cache on your android phone after holding volume down and power button upon booting up.
    If you have an iPhone, generally speaking should be the same I believe if you don't have a home button.
    Taking sim out and of course waiting about ten seconds to ensure phone fully powered down. Put in your Sim and voila!
  • No problems for me.
  • Whizz
    Whizz Posts: 15,561
    Hi Mary,
    I'm really sorry to hear about it!
    I've checked your account and your mobile plan is looking good. In this kind of situation the first step would be to restart your phone and to check if you have mobile and roaming data activated. Here you have a dedicated faq link that you can try some troubleshooting steps from: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet.
    If the issue is still present, I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca.
    Have a good one!
    Radu
This discussion has been closed.