My modem is not turning on, what should l do?
Answers
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You need to contact the support
Go to this page https://fizz.ca/en/solutions, if you are not connect login3 -
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
3 - Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
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Was it recently installed or you had it for a while and it just started acting out? Either way, you can contact the support by Messenger2
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Contact the support, its the only solution2
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Personally I communicate with them by messenger, that’s what works best for me.Good luck!2
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Lionel,
If your modem doesnt work well, you need help and you must contact the support of Fizz on line by chat.
Please, Chat with them. Their service is available from 8h00 to 21h00.
First, get connected online to your Fizz account.
Then, Type this adress:
https://fizz.ca/en/faq/resolving-issues
Wait to see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session is beginning with them.
Good luck!2 -
Contact Fizz, via bubble chat in the solution hub AFTER having picked any topic and wait for the bubble to appear.3
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Seems like a "mechanical" problem. Us, users, won't be able to help on that.5
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Not normal contact them by messenger do you plug your modem on a power suply (protection)2
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Please choose the best answer to close the discussion if you have solved your problem.2
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I just got internet and it's doing well.4
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If you double checked the power connection and tried a different outlet and you still have no lights on the modem, contact support because it sounds like the modem is dead.2
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Maybe everything is fried up, for wtv reason. I don't know how to prove it's not your fault =\2
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Having tried everything is pretty vague.
Mind telling us what you tried, in order to see if anyone has something to propose you?4 -
Hello Lionel,
I'm really sorry to hear about this situation!
If it's still present, I'm kindly asking you to contact us in private by chat or Facebook Messenger and we'll help you further. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca.
You can also open a Contact form from your account by going to My profile – Contact forms
Have a great day!
Radu1
