My modem is not turning on, what should l do?

I tried everything, who do i contact to get another one?


  • sman
    sman Posts: 4,456 ✭✭
    You need to contact the support
    Go to this page, if you are not connect login
  • Mike
    Mike Posts: 20,886 ✭✭


    To contact the support you need to go to this page, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.



    • Go to this page, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.



    Your can also send a message via facebook messanger and click send a message (this is a bit slower)



    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Lucas A. #13141
    Lucas A. #13141 Posts: 354 ✭✭
    Was it recently installed or you had it for a while and it just started acting out? Either way, you can contact the support by Messenger
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
    Contact the support, its the only solution
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    Personally I communicate with them by messenger, that’s what works best for me.Good luck!
  • MichelP
    MichelP Posts: 8,733 ✭✭
    If your modem doesnt work well, you need help and you must contact the support of Fizz on line by chat.
    Please, Chat with them. Their service is available from 8h00 to 21h00.
    First, get connected online to your Fizz account.
    Then, Type this adress:
    Wait to see the green bubble chat down to the right of the page.
    When you see it, click on it.
    Your chat session is beginning with them.
    Good luck!
  • Jimmy N. #14505
    Jimmy N. #14505 Posts: 620 ✭✭
    Contact Fizz, via bubble chat in the solution hub AFTER having picked any topic and wait for the bubble to appear.
  • Bobby P. #15876
    Bobby P. #15876 Posts: 30 ✭✭
    Not normal contact them by messenger do you plug your modem on a power suply (protection)
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    Please choose the best answer to close the discussion if you have solved your problem.
  • Alejandra D.
    Alejandra D. Posts: 272 ✭✭
    I just got internet and it's doing well.
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    If you double checked the power connection and tried a different outlet and you still have no lights on the modem, contact support because it sounds like the modem is dead.
  • Jimmy N. #14505
    Jimmy N. #14505 Posts: 620 ✭✭
    Maybe everything is fried up, for wtv reason. I don't know how to prove it's not your fault =\
  • Louis-Phillippe B. #15785
    Having tried everything is pretty vague.
    Mind telling us what you tried, in order to see if anyone has something to propose you?
  • Whizz
    Whizz Posts: 19,695 admin
    Hello Lionel,
    I'm really sorry to hear about this situation!
    If it's still present, I'm kindly asking you to contact us in private by chat or Facebook Messenger and we'll help you further. Please check the info provided on the following links:
    You can also open a Contact form from your account by going to My profile – Contact forms
    Have a great day!
This discussion has been closed.