How can I move my old Fizz number to a new Fizz SIM card?

Tommy B. #3303
Tommy B. #3303 Posts: 1 ✭✭
in My Mobile
I have been with Fizz for a while. I recently lost my phone, so I ordered a new SIM card.
My expectation was to be able to pop the new SIM card into another phone, and keep my cell number.
I've gone to Manage Plan -> Change SIM Card -> Activate your SIM Card... I enter the activation code on my SIM package.
It gives me: The code you have entered has already been assigned to a member...
How can I solve this?

Answers

  • MichelP
    MichelP Posts: 8,731 ✭✭
    Tommy,
    KK gave you the best advice.
    You need to contact by chat today their customer service online (from 8h00 to 21h00).
    Open a session online and access to your account.
    Type:
    https://fizz.ca/en/faq/resolving-issues
    A green bubble chat will appear. When you see it, click on it"
    Your chat session will begin.
  • Berts
    Berts Posts: 824 ✭✭
    Follow the kk gave you....
  • Code_KRUEW
    Code_KRUEW Posts: 400 ✭✭
    If the activation code is not working for you (double check the number), contact support and they will check both the activation number and the SIM card number and they will be able to reset it so that you can use the activation code. They will escalate it to their specialized team so it will be fixed within 24 hours.
  • Whizz
    Whizz Posts: 23,492 admin
    Hello Tommy,
    I've just checked your account and I see that a ticket has already been opened for this issue. Once we'll have an update on your ticket, we'll notify you via the email associated with your account.
    Have a good one!
    Radu
This discussion has been closed.

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