How can I move my old Fizz number to a new Fizz SIM card?

Tommy B. #3303

I have been with Fizz for a while. I recently lost my phone, so I ordered a new SIM card.
My expectation was to be able to pop the new SIM card into another phone, and keep my cell number.
I've gone to Manage Plan -> Change SIM Card -> Activate your SIM Card... I enter the activation code on my SIM package.
It gives me: The code you have entered has already been assigned to a member...
How can I solve this?

kk

you need to contact the support, so they reassign your new sim card.
each card activation is done separately and supposed to be for a different number (you cannot have two cards with same number). so they need unregister your previous (lost) card and register a new one.

Mike

Double check the code that you entered, sometime the characters are exchanged and I are typed as 1, 0 as o etc

MichelP

Tommy,
KK gave you the best advice.
You need to contact by chat today their customer service online (from 8h00 to 21h00).
Open a session online and access to your account.
Type:
https://fizz.ca/en/faq/resolving-issues
A green bubble chat will appear. When you see it, click on it"
Your chat session will begin.

Berts

Follow the kk gave you....

Code_KRUEW

If the activation code is not working for you (double check the number), contact support and they will check both the activation number and the SIM card number and they will be able to reset it so that you can use the activation code. They will escalate it to their specialized team so it will be fixed within 24 hours.

Jason B. 35371

As others have said, support is the way to go. This seems odd but perhaps it's related to the bugs they have been experiencing lately.

Whizz

Hello Tommy,
I've just checked your account and I see that a ticket has already been opened for this issue. Once we'll have an update on your ticket, we'll notify you via the email associated with your account.
Have a good one!
Radu