Wi-fi keeps dropping

Jody S. #539
Jody S. #539 Posts: 3 ✭✭
So since 2 weeks the wi-fi on my modem randomly drops, then reconnects 20-30 seconds later. It happens multiple times per day. It used to work fine, ever since I got it in May. Anybody know how to fix?

Answers

  • Gates
    Gates Posts: 835 ✭✭

    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button.

  • Whizz
    Whizz Posts: 18,800 admin
    Hello Jody,
    Can you please tell us if the issue is solved using the instructions received here?
    -Bogdan
  • Jody S. #539
    Jody S. #539 Posts: 3 ✭✭
    Nope none of that worked. I don't have a router to put it in bridge mode so that's the only thing I haven't tried.
  • Whizz
    Whizz Posts: 18,800 admin
    Hi Jody,
    I am very sorry for the inconvenience. Can you please contact us via live chat? Here you will find the steps to access the chat bubble: https://fizz.ca/en/contact-us . We will need to do some manipulations in real time and if there is the need, we will send you a technician to check the connection.
    Thank you for your cooperation!
    Have a good one!
    -Bogdan
This discussion has been closed.