Why didn’t I received the email to confirm my phone number transfer?

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Frédérik G. #8772
Frédérik G. #8772 Posts: 2 ✭✭
in Welcome and join
It told me it was going to sent me an e-mail to confirm my phone number transfer, but I never received it.

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  • Whizz
    Whizz Posts: 19,099 admin
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    Hi Frédérik,
    I can see that you've already received today a confirmation notification on email and also a SMS notification. Please verify again and if you still won't see it, I'm kindly asking you to contact us in private by chat or Facebook messenger. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    You can also send a message by Facebook Messenger:
    https://facebook.com/fizzca
    Have a great day!
    Radu
  • Fizzy
    Fizzy Posts: 10,896 ✭✭
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    It looks like Whizz is saying that you should alraedy have received email and text confirmation

     

    You can also tell that your phone number has been ported successfully when your old provider account is closed and the old SIM card no longer works.

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