500 minutes israel?

Aharon K.
Aharon K. Posts: 6 ✭✭
I'm experiencing the same challenge. I'm paying an extra 5$ on my monthly plan to have 500 minutes long distance calls to Israel, but when I call to Israel, I get a message saying 'your plan does not allow you making this call'. can anyone help out on this issue? since that Fizz does not provide customer support.

Answers

  • Mike
    Mike Posts: 20,643 ✭✭
    Fizz offres customers support by chat, facebook or using a form.
    You should contact them by chat, I was always able to chat with the support
  • Dominic L. #1933
    Dominic L. #1933 Posts: 726 ✭✭
    Check with support. It seems like there is a bug preventing your add-on to be active
  • Whizz
    Whizz Posts: 18,808 admin
    Hey @Aharon,
    Everything should be working as usual. I also see that there was some usage with your LD calling plan to Israel :) Please confirm and close the thread with the best answer if your issue was resolved.
    Jay
This discussion has been closed.