500 minutes israel?

Aharon K.

I'm experiencing the same challenge. I'm paying an extra 5$ on my monthly plan to have 500 minutes long distance calls to Israel, but when I call to Israel, I get a message saying 'your plan does not allow you making this call'. can anyone help out on this issue? since that Fizz does not provide customer support.

Mike

Fizz offres customers support by chat, facebook or using a form.
You should contact them by chat, I was always able to chat with the support

Fizzy

You should confirm that the correct Add-On is active for your plan. Have you tried calling with "1" before the area code and also without the '1'?

 

You can reach Fizz customer support here:

 

You can send a message by facebook https://facebook.com/fizzca

 

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• Simply click on the chat bubble that appears at the bottom on the right.
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Dominic L. #1933

Check with support. It seems like there is a bug preventing your add-on to be active

Whizz

Hey @Aharon,
Everything should be working as usual. I also see that there was some usage with your LD calling plan to Israel Please confirm and close the thread with the best answer if your issue was resolved.
Jay