Internet Plan Price is now 62$, why?

imad S. #1712
imad S. #1712 Posts: 60 ✭✭
in Internet
Hi
I subscribed to Beta Internet Plan at 45$ 120MB and now it shows 62$ even though they promised to keep introductory prices., I hope Fizz will fix this situation

Answers

  • Fizzy
    Fizzy Posts: 11,788 ✭✭

    You should contact Fizz support, they will create a ticket.

     

    Yes others have reported the same issue:

    https://community.fizz.ca/questions/1986237-home-internet-beta-check-account-price-increase

     

    Here is the reply given by Whizz Fizz Team to others yesterday:

    "I have escalated the situation for (customers A and B) regarding this issue. Once we will solve it, we will notify you by e-mail regarding this issue you will be restored to the beta price and have refunded for the difference."

  • Alain A. #5525
    Alain A. #5525 Posts: 1 ✭✭
    I have the same problem, the price is not the same as in the beginning. Is it a general glitch or should everyone affected open a ticket?
  • Dominic L. #1933
    Dominic L. #1933 Posts: 727 ✭✭
    Should be a specific glitch. Mine is still at the beta pricing.
  • Sylvain R. 2489
    Sylvain R. 2489 Posts: 71 ✭✭
    Well, with the number of people having this problem, i would'nt use the word "specific glitch". There are probably more people having the problem that had not noticed it yet.
  • Whizz
    Whizz Posts: 23,031 admin
    Hi Imad,
    We are really sorry for the inconvenience.
    This issue is known and we are working on it.
    But please, contact us directly, via a contact form, so we can check it with you.
    Thank's
    -Luciana
This discussion has been closed.

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