Why do I not have any internet upgrades?
Answers
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Probably they give only if you do not have internet?
SInce I have them, but I do not have internet8 -
Lol that would be pretty ridiculous6
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You need to talk to Fizz, as a lot of people got the levels quite fast, I have $1 upgrade and I am in level 3 you should have at least the same upgrades at your spouse8
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Separate accounts. I sent an email to Fizz, we'll see what they say.6
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Well they replied to my email asking me what I meant and then closed my ticket. Great.4
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Might have better luck with interactive chat. Let us know if you get a reply.
How to contact Fizz support: https://fizz.ca/en/contact-us
Open this page during business hours: https://fizz.ca/en/solutions/my-rewards
and wait for the chat bubble (at bottom right)8 -
I chatted with them earlier. They've forwarded it to their "specialized team." I'll update this post when I hear back.3
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I have internet plan and don't see any internet upgrade. How do we get internet upgrade? anybody know? I'm currently at level 3.3
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Well as I expected I got an absolutely moronic answer from Fizz support. They closed my ticket today and said that the specialized team has determined that I do in fact have the level 5 300 MB upgrade, which is not at all what my ticket was about.3
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Hello AlexB
I am sorry for the displeasing situation you have been placed in. I have re-opened the ticket and asked them to check further into the matter and do it in the proper way.
Have a great day!
Catalin3 -
Don't bother, I'm cancelling my Fizz internet. My recent experiences with support and my emails being ignored have made it obvious that Fizz is not interested in my money.1
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This is going to sound insane.
Two weeks ago, I too didn't have any internet upgrades, but after logging off Fizz account, it seems to have reset the account. When I relogged a few days later, I saw 2x $1 upgrades and 1x $2 upgrade. So I applied all 3, not expecting to see any more internet upgrades.
Guess what? Today, I logon and see my upgrades have increased by 1... I got another $2 internet upgrade. WTH what gives?
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Yeah, looks like they added the $2 upgrade to my account. Too little too late and missing 3 other upgrades still. I cancelled my service today.2
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Sad to hear about your poor service experience.1
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Did you finally receive the other missing upgrades?
How is your Internet service atm?
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Please close thus1
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Solved it ?2
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Contact the support2
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C'est ridicule Martin...0