Why do I not have any internet upgrades?

AlexB · April 2019

I have no available upgrades for internet, yet my spouse has a $2 upgrade and 2x $1 upgrades (level 5). I'm also at level 5 and I'm the one that actually has the internet plan on my account...

Mike · April 2019

Probably they give only if you do not have internet?
SInce I have them, but I do not have internet

AlexB · April 2019

Lol that would be pretty ridiculous

Fizzy · April 2019

@AlexB, are you both on the same email/account?
And the upgrades are limited by account?
If not, it's good idea to check with Fizz support.

Victor C. #1356 · April 2019

You need to talk to Fizz, as a lot of people got the levels quite fast, I have $1 upgrade and I am in level 3 you should have at least the same upgrades at your spouse

AlexB · April 2019

Separate accounts. I sent an email to Fizz, we'll see what they say.

AlexB · April 2019

Well they replied to my email asking me what I meant and then closed my ticket. Great.

Fizzy · April 2019

Might have better luck with interactive chat. Let us know if you get a reply.

How to contact Fizz support: https://fizz.ca/en/contact-us
Open this page during business hours: https://fizz.ca/en/solutions/my-rewards
and wait for the chat bubble (at bottom right)

AlexB · April 2019

I chatted with them earlier. They've forwarded it to their "specialized team." I'll update this post when I hear back.

J D. #792 · April 2019

I have internet plan and don't see any internet upgrade. How do we get internet upgrade? anybody know? I'm currently at level 3.

AlexB · May 2019

Well as I expected I got an absolutely moronic answer from Fizz support. They closed my ticket today and said that the specialized team has determined that I do in fact have the level 5 300 MB upgrade, which is not at all what my ticket was about.

Whizz · May 2019

Hello AlexB
I am sorry for the displeasing situation you have been placed in. I have re-opened the ticket and asked them to check further into the matter and do it in the proper way.
Have a great day!
Catalin

AlexB · May 2019

Don't bother, I'm cancelling my Fizz internet. My recent experiences with support and my emails being ignored have made it obvious that Fizz is not interested in my money.

Fizzy · May 2019

This is going to sound insane.

Two weeks ago, I too didn't have any internet upgrades, but after logging off Fizz account, it seems to have reset the account. When I relogged a few days later, I saw 2x $1 upgrades and 1x $2 upgrade. So I applied all 3, not expecting to see any more internet upgrades.

Guess what? Today, I logon and see my upgrades have increased by 1... I got another $2 internet upgrade. WTH what gives?