My voicemail stopped working keeps asking me to enter my phone number. When will it be fixed?

Michael B. #2463
Michael B. #2463 Posts: 72 ✭✭
in My Mobile
I was told 10 days ago that Voicemail isn't working because my phone is on the Fizz-Ext network but they are fixing it. I am still out of town, when will this be fixed? I also see other mentioning this problem months ago with no fix.
(Fizz closed my previous question about this, I didn't - and they closed my ticket complaint question). I'd like them to provide some reference to a ticket that they are actually going to fix this problem.

Answers

  • Irene
    Irene Posts: 5,185 ✭✭
    Try to contact them by chat again
  • Kovid
    Kovid Posts: 588 ✭✭
    Yeah, the forum can not help you with this.
    You need to contact Fizz by chat.
  • R1ck_D
    R1ck_D Posts: 496 ✭✭
    Use facebook to contact them...
    - https://www.facebook.com/fizzca/
  • gremiobr
    gremiobr Posts: 237 ✭✭
    Try to contact by chat or Facebook messenger
  • Mike
    Mike Posts: 21,676 ✭✭

    Please contact the support

    Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon


    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)

  • Mike
    Mike Posts: 21,676 ✭✭

    Please contact the support

    CHAT
    Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

    FACEBOOK
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    FORM
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)

  • Michael B. #2463
    Michael B. #2463 Posts: 72 ✭✭
    Hi
    As I mentioned I already contacted them...
    they say they know it doesn't work and have been "fixing" it for months... ?!
    Apparently voice mail does not work on Fizz-Ext, but I don't see that listed anywhere so that you know that before you buy.
    The other annoying thing is aside from just not working - it plays the fizz customer stuff to the people that call you - so it actually plays the weird message to someone calling you (the message only you should hear saying "enter a phone number...its not recognized...").
  • Whizz
    Whizz Posts: 23,455 admin
    Hi @all,
    We know that we are not perfect, but we are really working hard so that we solve the issues you're encountering.
    This issue with the voicemail that is not working while on FIzz EXT is known and our teams are dedicated on solving it.
    We are still in launch phase, with everything that it entails : https://fizz.ca/en/node/2171
    Have a good one.
    Luciana
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