My voicemail stopped working keeps asking me to enter my phone number. When will it be fixed?

Michael B. #2463

I was told 10 days ago that Voicemail isn't working because my phone is on the Fizz-Ext network but they are fixing it. I am still out of town, when will this be fixed? I also see other mentioning this problem months ago with no fix.
(Fizz closed my previous question about this, I didn't - and they closed my ticket complaint question). I'd like them to provide some reference to a ticket that they are actually going to fix this problem.

Irene

Try to contact them by chat again

Kovid

Yeah, the forum can not help you with this.
You need to contact Fizz by chat.

R1ck_D

Use facebook to contact them...
- https://www.facebook.com/fizzca/

gremiobr

Try to contact by chat or Facebook messenger

Mike

Please contact the support

Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon


Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

Mike

Please contact the support

CHAT
Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

 

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

Michael B. #2463

Hi
As I mentioned I already contacted them...
they say they know it doesn't work and have been "fixing" it for months... ?!
Apparently voice mail does not work on Fizz-Ext, but I don't see that listed anywhere so that you know that before you buy.
The other annoying thing is aside from just not working - it plays the fizz customer stuff to the people that call you - so it actually plays the weird message to someone calling you (the message only you should hear saying "enter a phone number...its not recognized...").

Mos

Yes this is a big issue and it's taking them forever to fix, I don't see them getting out of this 'testing period' anytime soon

Whizz

Hi @all,
We know that we are not perfect, but we are really working hard so that we solve the issues you're encountering.
This issue with the voicemail that is not working while on FIzz EXT is known and our teams are dedicated on solving it.
We are still in launch phase, with everything that it entails : https://fizz.ca/en/node/2171
Have a good one.
Luciana