Call not working?
Answers
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Probably your activation is not completed.
Have you try with +1365 or 13658 -
Thanks mike. It says my current plan doesn't allow me to complete this call. I chose Canada as coverage. I don't understand this.4
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Only to be sure, you have activated the plan with the Canada coverage, this was not do as a modification. Since the modification is applied only only the next invoice cycle.
Here how to contact the support, however, be advice today is open starting from 10am EST.
CHAT
Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon.
FACEBOOK
You can also send a message by Facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subjects are limited)8 -
Thanks again Mike. I chose Canada coverage from the very beginning. I didn't add it as a modification. My plan is 8gb unlimited call/text, voicemail for $40 a month. That's what I chose when signing up. Thank you for your help though.3
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Have you checked to see if anything else is working?
- Receviing calls
- Texting in / out
- Data Internet
Can help to resolve the issue once we know more.
If only calling out is affected, definitely need to contact Fizz customer support.
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Thanks fizzy. Only calling out is affected. I'm waiting till 10am to contact support.4
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Just in case, i think you should double check your apn settings3
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And restart your phone.3
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and... sometimes it take a lots of time for everything to work.... and like you said at 10am, contact Fizz if you still have any problem. Comme back when your problem is solved. Thx4
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Can you please let us know who the problem was solved?2
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I've contacted support and they have no idea what's wrong so they'll contact their "specialized team"0
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Hope you get an answer shortly.
If you can get an explanation, please update us here, so it can help others. Thanks
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Basically, any "365" number I dial is treated as long distance (even under Canada coverage). The issue is the area code.1
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Thanks for sharing. Does seem a bit strange though since area code 365 has been in use since 2013.
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Hopefully they will fix it. I hope.2
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What they told you? They will included that prefix?4
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Tech support is working on it.2
