Call not working?

Shalom A.

I just subscribed to Fizz roughly 2 hours ago. I live in Ottawa. I have an 819 number and when signing up, I chose Canada for coverage. I tried calling my father and fizz just won't let me. His number has a 365 area code. Last I checked, that falls under "Canada" coverage. I've turned my phone off and on. No dice! I need help fixing this.

Mike

Probably your activation is not completed.
Have you try with +1365 or 1365

Shalom A.

Thanks mike. It says my current plan doesn't allow me to complete this call. I chose Canada as coverage. I don't understand this.

Mike

Only to be sure, you have activated the plan with the Canada coverage, this was not do as a modification. Since the modification is applied only only the next invoice cycle.

Here how to contact the support, however, be advice today is open starting from 10am EST.

 

CHAT

Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon.

FACEBOOK
You can also send a message by Facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

 

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subjects are limited)

Shalom A.

Thanks again Mike. I chose Canada coverage from the very beginning. I didn't add it as a modification. My plan is 8gb unlimited call/text, voicemail for $40 a month. That's what I chose when signing up. Thank you for your help though.

Fizzy

Have you checked to see if anything else is working?

- Receviing calls

- Texting in / out

- Data Internet

Can help to resolve the issue once we know more.

 

If only calling out is affected, definitely need to contact Fizz customer support.

Shalom A.

Thanks fizzy. Only calling out is affected. I'm waiting till 10am to contact support.

Oury

Just in case, i think you should double check your apn settings

redhead

And restart your phone.

R1ck_D

and... sometimes it take a lots of time for everything to work.... and like you said at 10am, contact Fizz if you still have any problem. Comme back when your problem is solved. Thx

Mike

Can you please let us know who the problem was solved?

Shalom A.

I've contacted support and they have no idea what's wrong so they'll contact their "specialized team"

Fizzy

Hope you get an answer shortly.

If you can get an explanation, please update us here, so it can help others.  Thanks

Shalom A.

Basically, any "365" number I dial is treated as long distance (even under Canada coverage). The issue is the area code.

Fizzy

Shalom Arhebamen

Thanks for sharing. Does seem a bit strange though since area code 365 has been in use since 2013.

Mike

Hopefully they will fix it. I hope.

Irene

What they told you? They will included that prefix?

Shalom A.

Tech support is working on it.