Use another credit card to activate de CHIP

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Alain P. 8237
Alain P. 8237 Posts: 2 ✭✭
in About my account
I purchased the SIM card with one credit card and now I want to activate the plan using a different credit card.
What I did:
1- I tried to add a new credit card and I received an alert saying that I reached the max credit card number in my account.
2- I removed the original card used to purchase the SIM Card (Chip)
3- Tried to add the new credit card and still receiving the same error message.
By now I have no credit card on my screen, please see the attachments.

Answers

  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
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    You need to "chat" with Fizz to have this issue resolved.
  • Alain P. 8237
    Alain P. 8237 Posts: 2 ✭✭
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    Thank you for your answer.
    However, how can I chat with them? I didn't found any available chat.
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
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    You need to open a help page for example this one https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
    Wait for 15 seconds and you'll see a bubble chat at the right bottom of the page
    .
  • Whizz
    Whizz Posts: 19,109 admin
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    Hello, Alain!
    Thank you for your question and for the detailed graphics, awesome skills, kudos! We're available for your convenience directly from your Fizz account, but also through Social Media sites, such as WhatsApp, FB Messenger and FB. We're constantly adding ways for our Fizz customers to reach out for help. Here's also a link: https://fizz.ca/en/contact-us
    Looking forward to answering your questions and please make it a fabulous Friday!
    Respectfully,
    Jiri
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