Not receiving all texts for last 4 days

Posts: 4 ✭✭
I tried contacting FIZZ via Facebook 48hrs ago (no response) and the chat bubble never ever opens up (even with all blockers closed) Done all the trouble shooting suggested aswell. Not a new customer either.

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Answers

  • Big Geek 2/51🔥 Posts: 140 ✭✭
    Same issue with SMS on the last few days. Sometimes not receiving, sometimes not able to send.
    Just this morning 27 Jan at 7h30AM I was not able to send SMS.
  • Posts: 191 ✭✭
    maybe try updating your phone ?
  • Posts: 4 ✭✭
    I have done all troubleshooting. Yes I've updated.
  • Posts: 191 ✭✭
    is it an iPhone ?
  • Posts: 191 ✭✭
    because I have an ipohne and I am having the same issue
  • Supreme Geek 5/5156🔥 Posts: 24,785 admin
    Hello Daniel Paquet ,
    I am sorry for this situation.Please consult our FAQ regarding your issue: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages .If you still not found a valid solution don't hesitate to contact us via chat or Facebook Messenger.
    Have a nice day!
    Marius Daniel
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