Not receiving all texts for last 4 days

Jennifer Em

I tried contacting FIZZ via Facebook 48hrs ago (no response) and the chat bubble never ever opens up (even with all blockers closed) Done all the trouble shooting suggested aswell. Not a new customer either.

Daniel P. 6000

Same issue with SMS on the last few days. Sometimes not receiving, sometimes not able to send.
Just this morning 27 Jan at 7h30AM I was not able to send SMS.

Shilgi

maybe try updating your phone ?

Jennifer Em

I have done all troubleshooting. Yes I've updated.

Shilgi

is it an iPhone ?

Shilgi

because I have an ipohne and I am having the same issue

Whizz

Hello Daniel Paquet ,
I am sorry for this situation.Please consult our FAQ regarding your issue: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages .If you still not found a valid solution don't hesitate to contact us via chat or Facebook Messenger.
Have a nice day!
Marius Daniel