i can call out, but i can't get call in. i used same sim card to two phone, it's same thing. it's pr

i can call out, but i can't get call in. i used same sim card to two phone,it's same thing.

Answers

  • Ann H.
    Ann H. Posts: 226
    Phone number is ported in yet.
  • Whizz
    Whizz Posts: 8,273
    Hi,
    ​After checking your account, I see that your portability is in pending because you've used the wrong informations to port in your number and that's why you cannot use your services correctly.

    ​Please give me the following informations, by chat or by facebook messenger, so I can redo the portability:
    -Account number from your previous carrier
    -IMEI number from the phone used with your previous carrier
    -Name of previous carrier
    -NIP (if you were with Virgin)

    Luciana
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