Cant Receive Text Messages?
Answers
-
It sounds like your account may be working OK. As for not receiving SMS, what type of SMS?
If for ~"system authentication", it is a known issue and Fizz Team is working on it. Details:
https://community.fizz.ca/questions/1808946-sms-2-factor-authentication-issues
If your problem is with simple and straight forward SMS, you'll need help from Fizz directly. Use Chat/Facebook for immediate assistance, or "Contact forms" (inside "My Profile" in your account) will take few days. Nice day!
12 -
Hey Matthew,
Have you tried going in your Phone cellular settings and manually select another Fizz network, instead of letting your phone auto-select it?12 -
Try this...it might help.
Go to Settings > Network & internet > Mobile networks > Network operators > Search networks
Choose Fizz EXT
I chose the first one Fizz EXT RAT:LTE
Wait a couple of minutes
Go to Settings > Network & internet > Mobile networks > Network operators > Select automatically
This unlocked all the old texts for me and allowed receiving of texts and calls again.
Koodos to Fizz. See what I did there?
17 -
Try this last resort option:
Login to your Fizz Account - Click on the left panel «My Plans» - Click on the green bubble «Manage my Plans» - Click on «Unsubscribe» - It will take you to a new page with the Chat Bubble appearing on the lower right corner.
Or to «My Profile» on the left panel,then click on Contact Forms for them to follow-up with you.13 -
Hi Matthew,
I was able to resolve the issue on my Android Pixel by removing the SIM car, resetting the Wifi, Mobile and Bluetooth.
I then put back the SIM card, the added the APN settings as per instructions.
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
FYI, the phone number that should show in your SMS settings is 1-438-520-0092
Hope this helps!13 -
Choosing Fizz EXT manually instead of automatically worked for me.
It scanned for 5 minutes probably, but worked.
Customer service non-existent however. Managed to chat, they said a ticket is issued and i should receive a confirmation in my email. 3 days gone still no email.13 -
Hello Matthew,
If you cannot receive text messages, please follow the steps as mentioned within the following link: https://fizz.ca/en/faq/i-cant-receive-or-send-text-messages
If you still have the same issue after doing that, I am kindly asking you to contact us by chat or Facebook Messenger.
Have a great day!
Gabriela13
