How do I remove a phone number from my fizz account?

billo_03
billo_03 Posts: 2 ✭
in My Mobile
So I just opened my fizz account after months as my data just stopped working. Then I found out that someone from Quebec has sort of took over or hacked my fizz account, then added their own phone in a new plan linked to my visa card and account. So for the past 6 months I was paying $30 for a stranger's mobile plan. I never noticed it because I didn't think this would happen. I never had to open my fizz account and check things because everything was going on smooth. I have blocked their plan from my account, unsubscribed their plan as well, however, I will still have to pay for their plan for this month. I tried to reach out to support but there is no support at all. I felt so lost and had to deal with it myself for 4 hours.

If there is any support for fizz subscribers, please reach out to me and help me out!!

Answers

  • BeakBird
    BeakBird Posts: 6,594 ✭✭

    To remove a phone number from your Fizz account, you must either cancel the mobile plan entirely or replace the existing number with a new one.

    Log in to your account and go to My Plans.
    If you have multiple plans, locate the one you want to modify.
    Click Manage and choose Change phone number.
    Select the option to Get a new number and choose an available number from the list.

Categories