Delivery company

Mz_Kurly

Which company is Fizz using now? My friend used my referral code and now it's been twice same issue with the Internet modem

Whizz

Hello @Mz_Kurly,
I am sorry for the issue you encountered.
The delivery of a package is handled by a third-party courier, and Fizz cannot guarantee a specific delivery date. The package can be tracked using the tracking number provided in the Fizz account under My Settings > Order History > See Details. If the first delivery attempt was unsuccessful, a new delivery attempt can be scheduled with the courier company.
Here is also an useful FAQ: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered .
After verifying, I see that your referral bonus is currently pending in your account. It will be received once the invited person completes their second monthly payment and from there, it will be applied on your next payment.
Kindly consult also our dedicated FAQ: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends .
I noticed as well that your internet plan is active and in good standing. If you encounter any issues with your internet connection, kindly restart your modem by unplugging the power cable for 10 seconds. Here is also an useful FAQ regarding this: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do .
If you still encounter any issues after that, please reach out to our support team via live-chat for real-time assistance: https://fizz.ca/en/support.
Thank you for your understanding.
Have a wonderful day!
-Gabriela, Community Moderator