when I press 1 there's a message cannot connect

jul_from_qc
jul_from_qc Posts: 2 ✭
in My Mobile
I do have voicemail yet cannot connect to it.

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 9,664 ✭✭

    Hi!
    If you have voicemail but pressing 1 gives you “cannot connect”, try this:
    1️⃣ Check in your Fizz account to make sure voicemail is activated.
    2️⃣ Restart your phone and toggle Airplane mode on/off.
    3️⃣ Call your own number and let it ring until voicemail answers.
    4️⃣ Make sure the voicemail number in your phone settings is +1 514‑647‑0999.
    5️⃣ If it still doesn’t work, contact Fizz via the chat — they can reset your profile.

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