4 days without service, eSim fails to activate and Fizz does not answer / help...
Since last friday I've requested a new eSim for my phone, it failed to activate and fizz hasn't done anything but say "we're looking into it", we're "on it"... but nothing... This morning, 3 days later, I'm asked to request a new eSim, I've done it, but the iPhone said:
Could not activate esim, Contact fizz customer support
I am waiting once again for many hours to have someone on your tech team try to resolve this. But nothing is being done. I've tried reaching out and nothing is being done on your end. They tell me a tech team will look into it "now" but many hours later still nothing. I have no information and no connectivity for 4 days now.
They also closed my other forum post claiming that it has been solved, but it isnt:
https://forum.fizz.ca/en/discussion/comment/7077912#Comment_7077912
Answers
-
Hello Yassine B. 40841,
I am sorry to hear about the situation you have encountered.
I have verified your account and I see that the situation was updated 2 hours ago to our technical team.
We will notify you via email once we have more details from them about this.
We count on your kind understanding and cooperation.
If you have any other questions feel free to reach us https://fizz.ca/en/support
Have a lovely day.
-Mihai, Community Moderator0
