eSim activation failed yesterday and now I no longer have the option to request a new one.

Yassine B. 40841
Yassine B. 40841 Posts: 6 ✭✭
edited September 22 in My Mobile

I requested a new eSIM yesterday but the activation failed. Since then, I no longer see the option to issue a new one in my account ("Change SIM card" button is no longer available on my plan). I’ve already contacted support, but the only answer I’ve received is to “wait for the tech team.” It’s been over 24 hours, and I’m still without service.

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 10,511 ✭✭

    @Whizz please take a look.

  • bjlockie
    bjlockie Posts: 134 ✭✭

    Uh oh.
    You need the tech team and I bet they only work 9-5 M-F.
    If you can wait, great.
    If you need something now then I would cancel Fizz if you're in the full refund trial and get someone else.

  • BradDoell
    BradDoell Posts: 372 ✭✭

    Good morning @Yassine B. 40841
    Sorry this happened to you.
    Depending on where you live, you could go get a physical sim from a store.
    Locations are here:
    https://fizz.ca/en/participating-stores/sim-card#stores
    Cheers,
    Brad

  • Whizz
    Whizz Posts: 26,174 admin

    Hello Yassine B. 40841,
    We are sorry to hear about the situation encountered. 
    After making the necessary verifications into our tools, we noticed that the ticket created for the eSIM change issue is now resolved. 
    The order for the change is completed now therefore your services should work properly. 

    In case you are facing issues, please restart your phone and then test line. 
    You can follow the steps from here: https://fizz.ca/en/faq/how-test-my-fizz-line 
    Have a great day. 
    -Lavinia, Community Moderator 
     

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