eSim activation failed yesterday and now I no longer have the option to request a new one.

Yassine B. 40841
Yassine B. 40841 Posts: 1 ✭✭
in My Mobile

I requested a new eSIM yesterday but the activation failed. Since then, I no longer see the option to issue a new one in my account ("Change SIM card" button is no longer available on my plan). I’ve already contacted support, but the only answer I’ve received is to “wait for the tech team.” It’s been over 24 hours, and I’m still without service.

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 10,445 ✭✭

    @Whizz please take a look.

  • bjlockie
    bjlockie Posts: 97 ✭✭

    Uh oh.
    You need the tech team and I bet they only work 9-5 M-F.
    If you can wait, great.
    If you need something now then I would cancel Fizz if you're in the full refund trial and get someone else.

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