Seeing SMPTE bars but sound is still playing

TonyRama

Sometimes I'm seeing the "calibration" SMPTE bars for about 3-5 seconds instead of the actual video from the show. the original audio is still playing though.

latest occurrence just minutes ago while watching CBC.

jvh_NVPF2

You should should note down the exact time and details then contact support.

They should be able to investigate and help you out better than forum members.

There's also a dedicated page on the forum to share and exchange info on the TV beta .

https://forum.fizz.ca/en/discussion/2651158/welcome-to-the-official-beta-tester-page-for-fizz-tv

Whizz

Hello TonyRama 

Following my verification, the signals of your modem are not in optimal parameters, fact that can impact your TV services too since they depend on the Wi-Fi connection. 

Could you please verify if the cables show any sign of damage? Also, please restart your modem by unplugging its power cable, leave it until all the lights are off, allow it 10 more seconds, then plug it back in a different electrical outlet if possible, not a bar or an extender.
After that, please make sure that the TV app is updated and if the issue still persists, reinstall it. 

More details regarding TV issues can be found here https://fizz.ca/en/faq/troubleshooting-im-having-issues-my-fizz-tv-channels-what-do-i-do

Feel free to contact us directly if the issue is still not solved: https://fizz.ca/en/support

Have a good rest,

-Ingrid, Community Moderator