Awarded Data and how to access

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Gary Rust
Gary Rust Posts: 4 ✭✭
edited May 29 in My Mobile

I have a plan that does not have DATA in it. But during my time with FIZZ I have gained 1.46 G of DATA in their awards program, that I cannot access on my Samsung Galaxy 7 cell. Does anyone have an way for me to access this DATA with my cell?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 6,730 ✭✭
    edited May 28 Answer ✓
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    Hi @Gary Rust

    Did you configure the APN? this is the guide https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Steps to follow for configuring the APN can vary from one phone to another. Here's an example:

    Settings → Connections → Mobile networks → Access Point Names → APN

     

    Fizz APN settings are:

    • APN: mobile.bm
    • MMSC: http://mms.mobile.bm
    • MMS proxy: mmsproxy.mobile.bm
    • MMS port: 80
    • APN type: default,mms,supl      

    You also need to select as default and restart the phone after

Answers

  • Mark123_2024
    Mark123_2024 Posts: 3,390 ✭✭
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    I believe that you need to contact the customer service to unlock it if you checked your settings before.

  • kaitokun
    kaitokun Posts: 615 ✭✭
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    You probably need to contact support for this

  • Gary Rust
    Gary Rust Posts: 4 ✭✭
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    I was able to fix my problem myself. I probably did not have enough information or experience to truly explain my problem. Kaitokun could not help me with my problem.

  • Mark123_2024
    Mark123_2024 Posts: 3,390 ✭✭
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    Good that you managed to solve the problem. Have a happy day!

  • Whizz
    Whizz Posts: 20,524 admin
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    Hello Gary Rust,
    I am glad to hear that the situation was resolved.
    Since you have an Android phone Samsung Galaxy 7 cell, I agree with everything elena code xzi4t said.
    You need to verify the APN settings on your phones to make sure you have the correct APN settings in order to use data.
    I have verified, and I see that the situation was resolved, and I selected her answer as the best to your question.
    I wish you a good day.
    -Mihai, Community Moderator

This discussion has been closed.