Awarded Data and how to access

Gary Rust

I have a plan that does not have DATA in it. But during my time with FIZZ I have gained 1.46 G of DATA in their awards program, that I cannot access on my Samsung Galaxy 7 cell. Does anyone have an way for me to access this DATA with my cell?

elena code xzi4t

Hi @Gary Rust

Did you configure the APN? this is the guide https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Steps to follow for configuring the APN can vary from one phone to another. Here's an example:

Settings → Connections → Mobile networks → Access Point Names → APN

 

Fizz APN settings are:

• APN: mobile.bm
• MMSC: http://mms.mobile.bm
• MMS proxy: mmsproxy.mobile.bm
• MMS port: 80
• APN type: default,mms,supl      

You also need to select as default and restart the phone after

Mark123_2024

https://forum.fizz.ca/en/discussion/2651120/awarded-data-and-how-to-access

I believe that you need to contact the customer service to unlock it if you checked your settings before.

kaitokun

You probably need to contact support for this

Gary Rust

I was able to fix my problem myself. I probably did not have enough information or experience to truly explain my problem. Kaitokun could not help me with my problem.

Mark123_2024

https://forum.fizz.ca/en/discussion/comment/6843370#Comment_6843370

Good that you managed to solve the problem. Have a happy day!

Whizz

Hello Gary Rust,
I am glad to hear that the situation was resolved.
Since you have an Android phone Samsung Galaxy 7 cell, I agree with everything elena code xzi4t said.
You need to verify the APN settings on your phones to make sure you have the correct APN settings in order to use data.
I have verified, and I see that the situation was resolved, and I selected her answer as the best to your question.
I wish you a good day.
-Mihai, Community Moderator