Stuck on activation pending
Plan is stuck and not working. No errors. Is everything ok?
Fizz to the money successfully for the plan.
Stuck on activation pending
ariannepare88
Posts: 4 ✭✭
Plan is stuck and not working. No errors. Is everything ok?
Fizz to the money successfully for the plan.
Fizz to the money successfully for the plan.
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Best Answer
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The maximum waiting time is about 2 hours. If in this time is not done contract customer service.
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Answers
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If you've waited a while and it's still not activated, I suggest you contact customer support. For reference, mine was active within an hour.0
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Already did, they created a ticket but won't give me any details on what is the issues or when will it be fixed. Been 2 days..0
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Only the support can help you out our a @Whizz
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You need to contact Fizz support for your problem.
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Hello ariannepare88 ,
Sorry to hear about the issue!
I verified your account and it appears that the transfer is completed but the plan itself hasn`t been activated for which we are sorry to see.
Rest assured our team is working hard so they can properly activate your plan.You will contacted you back via e-mail in the shortest time possible once our agents receive their feedback and you can also track the ticket status via My settings - My tickets, to also have a view on its progress.
Thank you also for your reply, Mark123_2024 as I will award you the best answer.
In such cases, if the plan is not activated in 2 hours, it`s better to reach the customer service.
Have a good one,
-Raul, Community Moderator.0
This discussion has been closed.