Stuck on activation pending

ariannepare88
ariannepare88 Posts: 4 ✭✭
edited May 7 in Your Fizz Account
Plan is stuck and not working. No errors. Is everything ok?

Fizz to the money successfully for the plan.

Best Answer

Answers

  • kaitokun
    kaitokun Posts: 1,361 ✭✭
    If you've waited a while and it's still not activated, I suggest you contact customer support. For reference, mine was active within an hour.
  • ariannepare88
    ariannepare88 Posts: 4 ✭✭
    Already did, they created a ticket but won't give me any details on what is the issues or when will it be fixed. Been 2 days..
  • elena code xzi4t
    elena code xzi4t Posts: 9,076 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6834820#Comment_6834820

    Only the support can help you out our a @Whizz

  • Mark123_2024
    Mark123_2024 Posts: 5,094 ✭✭

    You need to contact Fizz support for your problem.

  • Whizz
    Whizz Posts: 23,502 admin

    Hello ariannepare88 , 

    Sorry to hear about the issue!

    I verified your account and it appears that the transfer is completed but the plan itself hasn`t been activated for which we are sorry to see.

    Rest assured our team is working hard so they can properly activate your plan.

    You will contacted you back via e-mail in the shortest time possible once our agents receive their feedback and you can also track the ticket status via My settings - My tickets, to also have a view on its progress.


    Thank you also for your reply, Mark123_2024  as I will award you the best answer.
    In such cases, if the plan is not activated in 2 hours, it`s better to reach the customer service.

    Have a good one,
    -Raul, Community Moderator.

This discussion has been closed.

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