Receiving gift data on the right number on my account

Franky80
Franky80 Posts: 22 ✭✭
edited May 4 in Data Gifting
I have an account with two phone numbers. When somebody using the code to gift me, I want to receive the gift on a specific number.

How do I make sure when I receive data I will receive it on the number I want? Is there any changed can be done in my account settings?

Best Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,125 ✭✭
    Answer ✓

    Unfortunately the data gifts will go to the first activated plan.

    I am in the same situation. The only workaround I have found is to disable data for the first plan for a month and you will be able to receive data gifts on the second plan.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,125 ✭✭
    Answer ✓
    https://forum.fizz.ca/en/discussion/comment/6832715#Comment_6832715

    I don’t know how Fizz "thinks" which plan is the first activated one to be honest.

    If you have 2 phone plans (with data) in one account and you want to change which plan will receive the data gifts by referral code, then yes change the plan (which is currently receiving data gifts) to 0 data for a month. The remaining data will be available, but it's better to make a small reserve in advance.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,443 ✭✭
    edited May 1

    Hi @Franky80

    Try to modify your default plan in your account → My settings

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,753 ✭✭

    Yeah ad Andrei said, you cannot change that options ... You can only change the plan that receive the referral credit

  • Franky80
    Franky80 Posts: 22 ✭✭
    > @FizzyFizz JQMPM said:
    can you please help how to change the "referral credit" account. Thanks
  • Franky80
    Franky80 Posts: 22 ✭✭
    > @elena code xzi4t said:
    > Hi @Franky80
    > Try to modify your default plan in your account → My settings

    Thank you
    But I don’t see anything to change the default plan in my account? Can you help me with more details how to change it?
  • Franky80
    Franky80 Posts: 22 ✭✭
    > @Andrei_ref_R7VK1
    Thank you but the number that doesn’t receive the data is first activated plan.

    When you say disable the plan, do you mean make the plan to 0 data? If yes, will I be able to use left data in the same month?
    Thank you
  • elena code xzi4t
    elena code xzi4t Posts: 8,443 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6832714#Comment_6832714

    From your account → My Settings → Plan receiving my referral bonus

    Try to change and see if it will make any difference

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,753 ✭✭

    Hi, you can follow the directions Elena gave you... However take in mind that only the new credit you will get is gonna go towards your ned plan... Whatever you got til now it will apply to your old one

  • Franky80
    Franky80 Posts: 22 ✭✭
    Thank you for your responces.

    @>; @elena code xzi4t said:
    > From your account → My Settings → Plan

    I didnt find anything with the provided steps 😕
  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,753 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6833197#Comment_6833197

    You have to go in the Settings tab and the last option on the list is: "Plan receiving the referral bonus"… Let me know if you've got it otherwise I can send you a screenshot

  • Whizz
    Whizz Posts: 23,047 admin

    Hello @Franky80

    Normally, data is received by the first (oldest) activated plan, however when having multiple mobile plans, it is easier to transfer the data using the phone number, so it goes directly to the desired plan. Instead of entering the email address, enter the phone number.⚡️📞

    More details regarding data gifting can be found here https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work

    If you have other questions, feel free to contact us directly by following this link https://fizz.ca/en/support

    Have a great day ahead!💚🌺

    -Ingrid, Community Moderator

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