How to resolve payment issue ordering SIM card online?

Vasilkouda

Has anyone else tried ordering a SIM card in recent days and had their payment method denied? I get a message reading "The transaction was denied. Please contact your financial institution or use another card."

There is nothing wrong with my credit card as I commonly use it (including to pay for the internet), I don't have another card, and customer support is unable to support me with the issue.

FizzyFizz JQMPM

Try with another browser or another device otherwise contact customer support

elena code xzi4t

hi

Did you contacted the financial institution of the credit card

Sometime they block the first transaction

Mark123_2024

How to resolve payment issue ordering SIM card online?

Vasilkouda

Apr 27, 2024

Has anyone else tried ordering a SIM card in recent days and had their payment method denied? I get a message reading "The transaction was denied. Please contact your financial institution or use another card."

There is nothing wrong with my credit card as I commonly use it (including to pay for the internet), I don't have another card, and customer support is unable to support me with the issue.

---

View Post

It is much faster if you buy it directly from one of the associated stores.

Vasilkouda

> @Mark123_2024 said:
> It is much faster if you buy it directly from one of the associated stores.

My (two) local associated stores were out of Fizz SIM cards. I was hoping it'd be easier getting one online, but nope...

Mark123_2024

Vasilkouda

Apr 27, 2024

> @Mark123_2024 said:
> It is much faster if you buy it directly from one of the associated stores.

My (two) local associated stores were out of Fizz SIM cards. I was hoping it'd be easier getting one online, but nope...

Even after ordering you might have a delay due to the delivery companies( situation seen on other Fizz clients).

Whizz

Hello Vasilkouda  , 


Sorry to hear about the issue.

In this case, I advise you to reach our customer service on Live chat : https://fizz.ca/en/support as our agents will need a few extra details to forward the case to a dedicated team which can check what happened.

Thank you for your understanding.
Have a good one,
-Raul, Community Moderator

Vasilkouda

> @elena code xzi4t said:
> hi
> Did you contacted the financial institution of the credit card
> Sometime they block the first transaction

I was able to pay for a Fizz internet plan (including installation), so this wouldn't be my first transaction. I also use the card often for other purchases and never encounter payment issues.

Vasilkouda

> @FizzyFizz JQMPM said:
> Try with another browser or another device otherwise contact customer support

Tried those, but to no avail.

Vasilkouda

> @Mark123_2024 said:
> Even after ordering you might have a delay due to the delivery companies( situation seen on other Fizz clients).

Oh, wow. Guess I'll wait for my local stores to receive some...