How to resolve payment issue ordering SIM card online?

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Vasilkouda
Vasilkouda Posts: 12 ✭
edited April 27 in About my account
Has anyone else tried ordering a SIM card in recent days and had their payment method denied? I get a message reading "The transaction was denied. Please contact your financial institution or use another card."

There is nothing wrong with my credit card as I commonly use it (including to pay for the internet), I don't have another card, and customer support is unable to support me with the issue.

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  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,474 ✭✭
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    Try with another browser or another device otherwise contact customer support

  • elena code xzi4t
    elena code xzi4t Posts: 4,880 ✭✭
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    hi

    Did you contacted the financial institution of the credit card

    Sometime they block the first transaction

  • Mark123_2024
    Mark123_2024 Posts: 1,718 ✭✭
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    https://forum.fizz.ca/en/discussion/2650342/how-to-resolve-payment-issue-ordering-sim-card-online

    It is much faster if you buy it directly from one of the associated stores.

  • Vasilkouda
    Vasilkouda Posts: 12 ✭
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    > @Mark123_2024 said:
    > It is much faster if you buy it directly from one of the associated stores.

    My (two) local associated stores were out of Fizz SIM cards. I was hoping it'd be easier getting one online, but nope...
  • Mark123_2024
    Mark123_2024 Posts: 1,718 ✭✭
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    https://forum.fizz.ca/en/discussion/comment/6830546#Comment_6830546

    Even after ordering you might have a delay due to the delivery companies( situation seen on other Fizz clients).

  • Whizz
    Whizz Posts: 19,406 admin
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    Hello Vasilkouda  , 


    Sorry to hear about the issue.

    In this case, I advise you to reach our customer service on Live chat : https://fizz.ca/en/support as our agents will need a few extra details to forward the case to a dedicated team which can check what happened.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

  • Vasilkouda
    Vasilkouda Posts: 12 ✭
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    > @elena code xzi4t said:
    > hi
    > Did you contacted the financial institution of the credit card
    > Sometime they block the first transaction

    I was able to pay for a Fizz internet plan (including installation), so this wouldn't be my first transaction. I also use the card often for other purchases and never encounter payment issues.
  • Vasilkouda
    Vasilkouda Posts: 12 ✭
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    > @FizzyFizz JQMPM said:
    > Try with another browser or another device otherwise contact customer support

    Tried those, but to no avail.
  • Vasilkouda
    Vasilkouda Posts: 12 ✭
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    > @Mark123_2024 said:
    > Even after ordering you might have a delay due to the delivery companies( situation seen on other Fizz clients).

    Oh, wow. Guess I'll wait for my local stores to receive some...
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