Internet

Jyc

Why so slow

elena code xzi4t

Hi @Jyc

Did you try to reboot the modem?

You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

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Hi I replied here

https://forum.fizz.ca/en/discussion/2649740/new-customer-of-today-why-is-internet-so-slow-and-cut

Did you activate your internet?

https://fizz.ca/en/faq/how-install-my-wi-fi-modem

1. Activate your modem (if applicable*)  *If an
   installation appointment with a technician was scheduled with your Home
   Internet order, this step does NOT apply to you. 
   • Log in to your Fizz account. 
   • You should see a tile with your order details in the Overview section. If not, go to My settings ­>­­ Order history.  
   • Activate your modem. It will then switch to the speed associated with your plan.  

FizzyFizz JQMPM

How's your connection today? Still slow? Try restarting your modem!

Code : 8CE6H

And now Jyc ?

Whizz

Hello Jyc  ,

Sorry to hear about the issue.

I verified your modem`s signals and it appears that there might be some cabling issue on your side.

Try to unplug the cables ( power and coaxial outlet ) and check for any damage.

Possibly test the modem in another power outlet to remedy that this might be also an electrical issue , as more details can be found here also : https://fizz.ca/en/faq/my-wi-fi-network-not-optimal-its-slow-or-it-cuts-what-do-i-do

If you still have issues, reach our customer service on Live chat for further investigations.

Have a good one,
-Raul, Community Moderator