Internet

Jyc
Jyc Posts: 2
edited April 7 in Internet
Why so slow

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭

    Hi @Jyc

    Did you try to reboot the modem?

    You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭

    Hi I replied here

    Did you activate your internet?

    https://fizz.ca/en/faq/how-install-my-wi-fi-modem

    1. Activate your modem (if applicable*)  *If an
      installation appointment with a technician was scheduled with your Home
      Internet order, this step does NOT apply to you. 
      • Log in to your Fizz account. 
      • You should see a tile with your order details in the Overview section. If not, go to My settings ­>­­ Order history.  
      • Activate your modem. It will then switch to the speed associated with your plan.  

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 5,565 ✭✭

    How's your connection today? Still slow? Try restarting your modem!

  • A17
    A17 Posts: 6,549 ✭✭

    And now Jyc ?

  • Whizz
    Whizz Posts: 19,077 admin

    Hello Jyc  ,

    Sorry to hear about the issue.

    I verified your modem`s signals and it appears that there might be some cabling issue on your side.

    Try to unplug the cables ( power and coaxial outlet ) and check for any damage.

    Possibly test the modem in another power outlet to remedy that this might be also an electrical issue , as more details can be found here also : https://fizz.ca/en/faq/my-wi-fi-network-not-optimal-its-slow-or-it-cuts-what-do-i-do

    If you still have issues, reach our customer service on Live chat for further investigations.

    Have a good one,
    -Raul, Community Moderator

This discussion has been closed.