Jyc Posts: 2
edited April 7 in Internet
Why so slow


  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭

    Hi @Jyc

    Did you try to reboot the modem?

    You can always contact the support,, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭

    Hi I replied here

    Did you activate your internet?

    1. Activate your modem (if applicable*)  *If an
      installation appointment with a technician was scheduled with your Home
      Internet order, this step does NOT apply to you. 
      • Log in to your Fizz account. 
      • You should see a tile with your order details in the Overview section. If not, go to My settings ­>­­ Order history.  
      • Activate your modem. It will then switch to the speed associated with your plan.  

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 5,565 ✭✭

    How's your connection today? Still slow? Try restarting your modem!

  • A17
    A17 Posts: 6,549 ✭✭

    And now Jyc ?

  • Whizz
    Whizz Posts: 19,077 admin

    Hello Jyc  ,

    Sorry to hear about the issue.

    I verified your modem`s signals and it appears that there might be some cabling issue on your side.

    Try to unplug the cables ( power and coaxial outlet ) and check for any damage.

    Possibly test the modem in another power outlet to remedy that this might be also an electrical issue , as more details can be found here also :

    If you still have issues, reach our customer service on Live chat for further investigations.

    Have a good one,
    -Raul, Community Moderator

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