Internet
Answers
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Hi @Jyc
Did you try to reboot the modem?
You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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Hi I replied here
Did you activate your internet?
- Activate your modem (if applicable*) *If an
installation appointment with a technician was scheduled with your Home
Internet order, this step does NOT apply to you.- Log in to your Fizz account.
- You should see a tile with your order details in the Overview section. If not, go to My settings > Order history.
- Activate your modem. It will then switch to the speed associated with your plan.
0 - Activate your modem (if applicable*) *If an
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How's your connection today? Still slow? Try restarting your modem!
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And now Jyc ?
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Hello Jyc ,
Sorry to hear about the issue.
I verified your modem`s signals and it appears that there might be some cabling issue on your side.
Try to unplug the cables ( power and coaxial outlet ) and check for any damage.
Possibly test the modem in another power outlet to remedy that this might be also an electrical issue , as more details can be found here also : https://fizz.ca/en/faq/my-wi-fi-network-not-optimal-its-slow-or-it-cuts-what-do-i-do
If you still have issues, reach our customer service on Live chat for further investigations.
Have a good one,
-Raul, Community Moderator0
