New customer of today. Why is internet so slow and cut.

Jyc Posts: 2
edited April 7 in Internet
Why is my internet so slow and cuts


  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭

    Hi @Jyc

    Did you activate your internet?

    1. Activate your modem (if applicable*)  *If an installation appointment with a technician was scheduled with your Home Internet order, this step does NOT apply to you. 
      • Log in to your Fizz account. 
      • You should see a tile with your order details in the Overview section. If not, go to My settings ­>­­ Order history.  
      • Activate your modem. It will then switch to the speed associated with your plan.  

  • Soma
    Soma Posts: 63 ✭✭

    With the snow storm, there are outages

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 5,564 ✭✭

    This could be related to the weather conditions... If you want to be sure contact customer support to see if everything is fine with your setup

  • Whizz
    Whizz Posts: 19,077 admin

    Hello Jyc  ,

    Please follow the suggestions provided in the other post, as I will close this one to keep the discussion in one thread not multiple ones.

    Have a good one,
    -Raul, Community Moderator

This discussion has been closed.