New customer of today. Why is internet so slow and cut.

Jyc

Why is my internet so slow and cuts

elena code xzi4t

Hi @Jyc

Did you activate your internet?

How do I set up my Wi-Fi modem?

1. Activate your modem (if applicable*)  *If an installation appointment with a technician was scheduled with your Home Internet order, this step does NOT apply to you. 
   • Log in to your Fizz account. 
   • You should see a tile with your order details in the Overview section. If not, go to My settings ­>­­ Order history.  
   • Activate your modem. It will then switch to the speed associated with your plan.  

Soma

With the snow storm, there are outages

FizzyFizz JQMPM

This could be related to the weather conditions... If you want to be sure contact customer support to see if everything is fine with your setup

Whizz

Hello Jyc  ,

Please follow the suggestions provided in the other post, as I will close this one to keep the discussion in one thread not multiple ones.

Have a good one,
-Raul, Community Moderator