No data added for the new month
I changed my monthly plan with 20G data starting from this month. However, fizz didn't add any data (supposed on the first day of the new month). I only realized when I used all my rollover data, and contacted fizz. They opened a ticket, now 4 days has passed, no any response on the issue. Texted customer service 2 more times, always answered the technician will take care of the issue. Does anyone have the similar situation? Why will it take so long to fix the a few seconds thing?
Here is the ticket info:
"Technical issue - Mobile - DATA - No DATA
2024-03-07 01:49 AM
A ticket has been opened with the appropriate team.
In Progress
2024-03-07 01:49 AM
We want to fix this as much as you do. Thanks for your patience."
Answers
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Whizz, check that... Thank you.
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Hi @Xiu Y.
Sorry to read this...
Give you some data, 2go.... I saw your referral code in another post 🙃
Have a Good day 🙂
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Your new plan will be activate on the next month
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Hi @Xiu Y.
Did you check the service agreement and your transaction to ensure that your plan is the right one.
Also, please do not delete the email confirming the plan change with the new options and price.
@974terlà_DWGAH sent you data; therefore, your plan is considered to include a data plan.
A couple of weeks ago, there was a problem displaying the data usage. I didn't read about this kind of problem; however, it could also be a display issue.
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Thank you for your generosity! 😊I received it.
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I changed plan last month. New plan would be starting from this billing cycle. Confirmed with customer service, I should get it this month.
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Sorry but you need to wait for the support to solve the problem, and if you need data you can always ask the community, at least you can receive data
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Yes, I have the plan change confirmation.
I am a member for almost 4 years, never had the problem before.
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Thank you, I already got 3G data gifted. I didn't know I could ask somebody to gift. I had 4 days without data, it was so inconvenient.
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You welcome @Xiu Y.
And let us know, if you need again. 🙂
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Unfortunately there's no much we can do since we are only users. Customer service has to solve this issue.
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Hello @Xiu Y.,
Thank you for describing your situation to us.
I have verified your ticket and I can see that our technical team managed to correct your mobile plan adding the data option, therefore, the issue was corrected on their end.
You received an e-mail regarding the ticket opened today, please verify it.
I hope you have a pleasant day!
-Mihai, Community Moderator
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