Traveling coverage?

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Savannah2855
Savannah2855 Posts: 2
edited February 28 in My Mobile
Hi! Okay so, I live in Canada. I have the Canada + USA coverage.
Does this mean I can use my phone as I normally do when I travel to the USA?
Or does this mean that I can receive and call the USA?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 4,172 ✭✭
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    Hi @Savannah2855

    Yes that exactly what means

    You can use the phone in USA as you are using in your area, data, sms and calls (incoming and outgoing)

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,442 ✭✭
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    Just to add to Elena's post, in order to call or receive calls while in USA, your phone should be VoLTE certified by Fizz.

    https://fizz.ca/en/faq/compatible-devices#3

  • Manitra
    Manitra Posts: 2 ✭✭
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    That is meanning, Without VOLTE, it doesn't work?

  • elena code xzi4t
    elena code xzi4t Posts: 4,172 ✭✭
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    In the state you need to have a VoLTE certified phone with Fizz, since from the last year they dropped the 3G

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,442 ✭✭
    edited February 26
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    Data and SMS will work, calls will not while you're in USA.

  • Whizz
    Whizz Posts: 19,098 admin
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    Hello Savannah2855,

    Thank you for describing your concerning to us.
    To have a full answer on your question, I will let below all the details you must know regarding it.
    When you have Canada + USA coverage, you are allowed to use your services in Canada and USA. When you are in the green coverage area, you can use your services as they normally work, then, when you're in the red coverage area, you must turn on your roaming option. You can see the green and the red coverage area here: https://fizz.ca/en/coverage (please note that the entire USA coverage is a red coverage area, so you must have your roaming option active).
    When you use the services in the USA, you must know the following details: you must have a Fizz VoLTE-certified phone so you can use the calls and the SMS services (you will still receive SMS no matter what kind of phone you have) and a VoLTE-compatilbe SIM card (which you already have). You can find more details about the Fizz VoLTE-certified phones here: https://fizz.ca/en/faq/compatible-devices.
    I hope you have a pleasant day!
    -Mihai, Community Moderator

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