I can’t transfer my SIM card in my New phone

Martinnnnn

I bought a iPhone 14 at Bell (without a line) and I want to put my Fizz card into it and it refuses it . Why? What should I do?

Jess_i88b6

Hi @Martinnnnn

All the phone sold in Canada are unlocked, therefore you should not have any problem

Can you try to enable the wifi, sometime the iPhone need to contact Apple server to be unlocked

You should also check if there are any Carrier setting updating pending (Settings > General > About)

What is the error that you have?

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Martinnnnn

It says “the SIM card should be a Bell”

Jess_i88b6

https://forum.fizz.ca/en/discussion/comment/6758011#Comment_6758011

Contact Bell and ask to unlock the phone, on my knowledge it is illegal to lock the phones to a carrier.

Did you try to enable the wifi and connect to internet, after to insert the sim?

CandyCris

Did you initially put a Bell SIM card in?

wayne

According to apple:

You can find out if your iPhone is locked by going to Settings > General > About. If "No SIM restrictions" appears next to Carrier Lock, your iPhone is unlocked.

https://support.apple.com/en-ca/HT201328

Jess_i88b6

From the C RT C site

The Canadian Radio-television and Telecommunications Commission (CRTC) today announced that as of December 1, 2017, all individual and small business wireless service customers will have the right to have their cellphones and other mobile devices unlocked free of charge upon request. In addition, all newly purchased devices must be provided unlocked from that day forward.

source: https://www.canada.ca/en/radio-television-telecommunications/news/2017/06/crtc_puts_an_endtolockedcellphonesandunlockingfees.html

Jess_i88b6

From the site

The Canadian Radio-television and Telecommunications Commission (CRTC) today announced that as of December 1, 2017, all individual and small business wireless service customers will have the right to have their cellphones and other mobile devices unlocked free of charge upon request. In addition, all newly purchased devices must be provided unlocked from that day forward.

source: https://www.canada.ca/en/radio-television-telecommunications/news/2017/06/crtc_puts_an_endtolockedcellphonesandunlockingfees.html

CandyCris

https://forum.fizz.ca/en/discussion/2647018/i-can-t-transfer-my-sim-card-in-my-new-phone

Try this link

https://support.bell.ca/mobility/unlock_your_bell_device?step=1#displayStep

Whizz

Hello Martinnnnn,
Thank you for describing your situation to us.
Your phone is locked if it asks you to insert a SIM card from a specific provider, so you have to contact Bell or Apple to help you unlock the phone.
I hope you have a pleasant day!
-Mihai, Community Moderator