Okta SSO error on log-in

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 16,075 ✭✭
    edited July 2023 Answer ✓

    Hi @lbarouf

    Try to use the browser in incognito and clear the browser cookie and cache or try again https://zone.fizz.ca

Answers

  • lbarouf
    lbarouf Posts: 3 ✭✭

    IdP initiated authentication failure.

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 9,699 ✭✭
    edited July 2023

    @lbarouf


    it happens from time to time I click to go back the page and click again and its working

  • lbarouf
    lbarouf Posts: 3 ✭✭

    It does appear to be cookie related. Not the best UX, I hope someone looks into it. I am not stuck, I can sign/in. It’s just not normal if it can happen to everyone.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 13,301 ✭✭

    Time to time happens to me as well.

  • AK_code_GKFZE
    AK_code_GKFZE Posts: 7,280 ✭✭
    edited July 2023

    @lbarouf

    Hello,

    It never happened to me.

    You can report the incident!

    You can reach customer service on Live chat at anytime : https://fizz.ca/en/support


    Thanks @Jess_i88b6

    @Andrei_ref_R7VK1 ... Oups

  • elena code xzi4t
    elena code xzi4t Posts: 14,237 ✭✭

    This post seems solved to but not closed yet

  • LenK
    LenK Posts: 11 ✭✭

    I am getting the same screen as shown in the original post. The answers include "it can happen to anyone, try incognito, clear cookies and cache". However, I do not experience login issues similar to this on any other website, so I don't understand why it seems to be a relatively common problem that cannot be fixed. I'm experiencing this on a chromebook with the chrome browser.

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