Blocked SIM and cannot even access with PUK

bijouspeirs
bijouspeirs Posts: 5 ✭✭
edited June 2023 in My Mobile

I followed the instructions generously offered to me on my last discussion "Missing Data" and now my Fizz SIM card is permanently blocked. I am most likely going to switch providers at this point because I have been double charged for the original SIM I bought, had payment issues, data issues and now I can't text call or do anything I have paid for and it has been a week of troubleshooting only for my issues to multiply. I can't reach anybody at Fizz. Anybody have advice on how to get a refund for this month as I have barely gotten to use the services I paid for?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,939 ✭✭
    edited June 2023 Answer ✓

    Hi @bijouspeirs

    The PUK is useless if you tried more than 10 times to enter it

    The get refund only the support can do it, sorry

    If you have activated no more 15 days ago, the refund is automatic, if you close in the first 15 days, considered a trial period, if you didn't use more than 50% of your plan

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