Fizz account system down all day
I have been trying to log into my account all day and the I’m sorry sign just keeps coming up. And obviously there’s no phone number and you can only chat while signed in. When will this get resolved? I must cancel my subscription as soon as possible. This service it the absolute worst.
Best Answer
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Hello Gigo213,
Thank you for being part of the Fizz community.
There isn't any issue with the account login. Please try from an incognito page as some members already advised you. If it will work, you will know for sure that your current browser has some cookies/ caches that block features on the site.
If the issue will persist in incognito as well, you can contact us on the live chat from this link (you won't need to be logged in the Fizz account to open the chat): https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
I am counting on your understanding and I wish you a good day,
-Georgian
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Answers
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Hi @Gigo213
It seems to be a cookie problems.
Try to clear your cache and/or use a different browser or use the browser in private mode
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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the account system is functional
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you are with an apple or android computer or cell phone
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Apple - still doesn’t work on my laptop either (not mac)
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Did you try to reset your password?
New Fizz account.
If you’re new to Fizz and recently created your account, the confirmation of your email address is key. This step must be completed within 24 hours by clicking on the link in the validation email we sent you.
If the 24-hour delay has passed, no worries. By clicking on the link in the validation email, you will be redirected to a window from which you can request a new link. Or you can go on fizz.ca and sign in. The system will automatically send you a new link to finalize the creation of your account.
Reset or change your password.
Everyone can forget. And if that’s your case, no worries. There’s a magic link on the login page that allows you to change your password. When asked, enter the email address associated with your Fizz account. You’ll then receive an email from us with a link to reset your password.
Beware, you’ll have 30 minutes to take action. After that, the link won’t work, and you’ll have to start over. If you do end up doing this a few times, use the link in the most recent email. The other, previous links won’t work.
Good to know: After changing your password, you may need to clear the cache of your Internet browser to delete your history and your cookies.
Account is locked.
If your account is locked and attempts to reset your password are not working, contact us. We’ll look into the matter together and settle on the next steps.
Account does not exist.
Your account may have been deleted if:
- You did not confirm your email address within 24 hours of its creation.
AND
- You did not use your Fizz account in the following three (3) months.
The solution? Start over and create a new account. You can use the same email address since the previous attempt was not complete and therefore saved.
Source: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
If this doesn't help, contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Same here.
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you can contact fizz by Facebook https://www.facebook.com/fizzca
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Strange I don't have any problem, can you try this https://zone.fizz.ca/
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jessy we it works
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It’s the same we’re sorry message with the zone link. And my Facebook messages say that didn’t send….
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are you a new account
did you make the first payment
Account does not exist.
- Your account may have been deleted if:
- You did not confirm your email address within 24 hours of its creation.
- AND
- You did not use your Fizz account in the following three (3) months.
- The solution? Start over and create a new account. You can use the same email address since the previous attempt was not complete and therefore saved.
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Sorry I don't use the facebook authentication, therefore, I cannot validate if it will work
You should chat with the support, I posted previously how to do it
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I meant is working for me 🙂
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Yes it actually worked when I had similar temporary issues; or try another browser.
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I had the same issue when I saved the page in my favorites because the fizz app does not support accounts or billing. I just google fizz login and click the link works fine from there :)
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That's clever.
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did you access your account
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Thanks for the tip
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Good to know, thanks for the info.
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Hello Gigo213,
Thank you for being part of the Fizz community.
There isn't any issue with the account login. Please try from an incognito page as some members already advised you. If it will work, you will know for sure that your current browser has some cookies/ caches that block features on the site.
If the issue will persist in incognito as well, you can contact us on the live chat from this link (you won't need to be logged in the Fizz account to open the chat): https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
I am counting on your understanding and I wish you a good day,
-Georgian0
