No internet after moving

AlexS5377

Hi, I used the website to plan my move.

the internet at my old address was disabled at the correct date. However after plugging everything correctly at my new address, I don’t have any connection. The router shows the up and down arrows (upload/download I guess) light flashing.

thanks

Whizz

Hello there AlexS5377!

I took a peek at your account and saw that the reason your internet wasn't working at that time is because the technician hasn't arrived yet.
When members wish to move, we provide the time table for an appointment with the technician because they will need to come, verify if the new address has everything needed for your modem to work and lastly, but not least of all, validate the address in our system. It is only after this that your internet is good to go. 

Here's our FAQ about this: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

I hope that you will enjoy your plan at the new address! 
-Paul🖖 

Fling

Hi Alex

Here you talk to users like you

you can try some of the troubleshooting mentioned in those link

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

At point 3 of the next link Check the status LEDs on your WI-FI modem

This list of the lights of your Wi-Fi modem and the different possible states:

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

If you still have the problem contact Fizz support for help

Here's how to contact customer service

https://fizz.ca/en/support

In status of our services you click on Check out the services

Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.

Chatting is the only fast and efficient method because you interact directly with customer service.

Have a nice day

Vasiok

Try to restart the device or even better, unplug it for like 5 minutes. If this doesn't work, contact the support team and hopefully they will be able to help you.