Internet phone cable instalation

Nor

Hello, hope you’re well; ive sent multiple messages regarding the installation of the phone cable from fizz because it’s a brand new building, and I have not received a response, am paying for a service am not receiving, please help me, can someone call me!?

Whizz

Hello Nor,
Thank you for reaching out.

I just verified your file and I noticed that you previously made a similar post, where you received an answer for this situation. We noticed that you placed a moving order with the appointment set for the 11th of January and the deactivation date set for the 1st of January. Due to this fact, your plan is put on a kind of " pause " from the 1st to the 11th, and your payment cycle will shift, therefore, you are not paying for a service you are not receiving. You can see more details on this FAQ at point starting with point 1 https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service. If you need to look for an earlier appointment, you can always test your luck and verify if there is any earlier timeframe available. You can do so by going to My plans > Manage plan > Appointments > Reschedule. Here is an FAQ on how to manage your appointment with the technician https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address. 

Please note that we are always here if you want to contact us in private, and here is an FAQ you can use to do that https://fizz.ca/en/support#gsc.tab=0. Also, here is a link to your other post where you can verify our reply https://forum.fizz.ca/en/discussion/2639406/moving-to-a-brand-new-building-no-cables.

Have a good one!
-Sergiu

Fling

Hi Nor

here you talk to user like you.

If Fizz is not available at your building you may have to find another provider

you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Chatting is the only fast and efficient method because you interact directly with customer service

Jess_i88b6

Hi @Nor

When you took your RDV?

Your technician appointments are in your Fizz account. Simply log in and under  My plans > Manage plan > Appointments you’ll be able to view, reschedule or cancel your appointment, even up until the moment when the technician is on route.

You can reschedule your appointment up to three (3) times. After that, your order will be cancelled, and you’ll have to start the process all over.

Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Andrei_ref_R7VK1

Fizz is completely online - no phone calls.