Moving to a brand New building No câbles

Nor

Hello, hope youre Well, Iam currently moving to a New appartement, and theres no câble to Connect to the Fizz router, can fizz come install the câble? So i can have internet back! I have the fizz router

Whizz

Hello Nor,

Thank you for reaching out. I just verified your account and I noticed that you have a moving request placed back in December, with the appointment date set on the 11th of January. If there are no cables in your apartment to connect your modem, the technician will be able to help you out, however, as Jessy_ref_i88b6  mentioned, you should ask for permission from your landlord, or building owner to drill holes in the building and access the local panel. 

If you would like to reschedule your moving request, you can verify if there are any other appointments available earlier, by going to My plans > Manage plan > Appointments > Reschedule. Please note that a person who is 18 years old needs to be present to meet up with the technician in order for the appointment to take place. 

Have a good one!
-Sergiu

Fizzy

Hi Nor

You have to notify Fizz of your address change.

Moving your Home Internet plan is done directly from your account. Submit your request under

My plans > Manage plan > Moving my service.

For more info: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

Nor

Hi, i already motified fizz, look at my account; could you send someone to install the internet cable?

Nor

Hi, i already notified fizz, look at my account; could you send someone to install the internet cable?

Fizzy

https://forum.fizz.ca/en/discussion/comment/6667793#Comment_6667793

Did you check on your account to see the appointment date?

You are writing on the community forum. If you need to contact Fizz, you can Live Chat with customer support at any time:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

2- Any ad blockers in your browser should be disabled.

3- Open a Fizz help page like this one: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

4- The green chat bubble should appear after a few seconds in the bottom right corner.

 

More information available here: https://fizz.ca/en/contact-us

Jess_i88b6

Hi @Nor

You should also be sure to have the permission of your owner or building syndicate or any other entity which has the control on the building. To be sure to have access to the locals or have permission to drill holes