Internet connection loss

Peepo Posts: 4
edited December 2022 in Internet


I've lost all connection to the internet sometime around 3am. Wifi works fine but the modem/router is unable to connect to the internet.

Customer support is closed and this is right before long distance Christmas calls. Is there any news of maintenance or downed internet lines?

Reseting and factory reseting did nothing and I'm hoping to have this fixed before this afternoon.

Best Answer

  • Whizz
    Whizz Posts: 16,240
    Answer ✓

    Hello Peepo,
    I am really sorry for the situation encountered,
    I have verified your account and signals and I can see that the connection is not working.
    In my tools I can see that the issue comes from the bad weather and that Hydro Quebec is working to fix this. 
    For some sectors, the power is not working and that causes your connection to not work as well. 
    As soon as hydro quebec will fix the issues on their side, the connection will resume.
    Please, accept our sincere apologies for this situation! 
    Hopefully, the weather will be nicer to us all, given that the hollydays are here. 
    I wish you all a Merry Christmas! 


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