Fizz International Call Add-on to Iran does not work
Hello Fizz,
I purchased your international call add-on to Iran and I am unable to call landlines or mobile phones. I thought the phones in Iran were disconnected, but I was actually able to reach Iran (both landlines and mobile phones) with both the Goldline Cici cards as well as Skype service. There’s something wrong with your add-on. Please fix or stop selling the add-on.
Best Answer
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Hello @Fizzibubbli ,
I hope this message finds you well.
As the other community members suggested if you experience any issues while using your international calls Add-on, please feel free to reach out to our customer service so we can verify the situation and go through some troubleshooting steps. Here is a link with more information on how to contact us https://fizz.ca/en/support#gsc.tab=0.
Cheers!
-Sergiu
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Answers
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Hi, we are subscribers here on the public forum.
Contact customer service who can provide you with technical assistance. For a period, calls to Iran were reimbursed by Fizz. Inquire at the same time if it is still in effect.
To contact customer service, open this link: https://fizz.ca/en/faq/resolving-issues
and just scroll down until you see the green bubble with a question mark which you click on, then a second click to start your session. Chat is the faster way.
You can also use Facebook: https://www.facebook.com/fizzca/
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I have international calls me too, sometimes I need to dial couples of time before being able to get the line, some other time it takes 10-15 seconds before being able to get connected.
Did you try to make the calls with +98 or with 01198?
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Not sure if this is still valid to call in Iran for free.
Maybe contact customer service and confirm.
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