Mamie Posts: 1,784
Hi, we are subscribers to this forum. It is better not to put personal information. We are subscribers to this forum. It is better not to put personal information. You have checked in the "Internet packages" and when they ask to put your address, it is not recognized? This may depend on whether Videotron facilities and equipment are available in that area.
In this case, it is advisable to contact customer service who can check more thoroughly and give you the best answer. To contact customer service, open this link: https://fizz.ca/en/faq/resolving-issues
and just scroll down until you see the green bubble with a question mark which you click on, then a second click to start your session. Chat is the faster way.
You can also use Facebook: https://www.facebook.com/fizzca/0
Whizz Posts: 16,235
As per the Guidelines for users of the Fizz Discussion FAQ. — Fizz Community Hub you are not allowed to post any personal information, for this reason, your message has been edited.
If you require further assistance with the situation I kindly invite you contact us on our chat channel by using this link Contact us | Fizz
Thank you for your understanding.
I wish you have a great day.