Modem configuration was reset overnight

mer2d2
mer2d2 Posts: 1 ✭✭
edited October 2022 in Internet

this morning I had to reconfigure my modem as it had lost all customizations (LAN IP and DHCP reservations).

The only thing I can think of is that an update was applied that lost my configuration.

Has anyone else ever had this happen?

Best Answer

  • Whizz
    Whizz Posts: 23,193 admin
    Answer ✓

    Hello mer2d2,

    Thank you for being part of the Fizz community!
    Following the verifications in your account, indeed this is the reason of the modem reset, the firmware version was updated.
    We remain available 24/7 so in case you have any other questions, you can contact us anytime in private following the steps from this link:  https://fizz.ca/en/support

    Thank you for understanding and I wish you a great day,
    -Georgian

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