LTE

Yadollah J.

Does anyone else have problem with LTE this morning.

I did the re-start , did not work.

Whizz

Hello Yadollah J.,

I am sorry for the situation encountered,

There was a short interruption of mobile service this morning (calls and SMS) for some Fizz customers, however, the service is now re-established.

I kindly advise you to restart your phone and test the services using this FAQ: https://fizz.ca/en/faq/how-test-my-fizz-line

Thank you for your understanding!

Have a good one!

-Eugen

Karim T. #418

same here

restart, unplug / replug sim card, nothing

i have also a popup that say "connect to a network"

Yadollah J.

yes, the same.

Ak1999

Same here: no mobile internet and strangely enough also no SMS(obviously MMS is not there, but why SMS is not functioning?!). Fizz claims the services are up, but even their site is lagging badly.

I hope the issue is not with new sim cards they asked to replace, cause 2 of my phones with replaced sims are not working since this morning

Code_KRUEW

Same for me.

whenuleanonme

Same here, even their site is so slow.

Val_G2004

https://forum.fizz.ca/en/discussion/comment/6651586#Comment_6651586

I never even got my new SIM yet I ordered it August 26 and nothing yet.

Dunand

same problem. no mobile network on south shore.

cookitto

Hello, same here! The site is so slow, and my VoLTE is not even working!!!!

Ying L. #1241

Same here, and I didn’t receive my new SIM yet. Ordered long time ago

Ak1999

https://forum.fizz.ca/en/discussion/comment/6651595#Comment_6651595

I've received 2 out of 3. Doesn't necessarily mean that waiting patiently is the right answer but that is the best I can give))

Stephane N. #8237

I was wondering if there was an issue with my phone (I did drop it last night on the floor and really thought I broke it) but there seems to have issues with LTE, I've been unable to send SMS since 9:20 am. Hopefully, we get an update from Fizz soon.

Stephane N. #8237

https://forum.fizz.ca/en/discussion/comment/6651621#Comment_6651621

Happened to me as when I ordered a SIM card for my uncle, but never received it so I went to a convenience store to purchase a new SIM card and asked Fizz to refund the one we ordered online. Hope it could help you!

Ying L. #1241

https://forum.fizz.ca/en/discussion/comment/6651639#Comment_6651639

Where is fizz store please? Thanks

Yadollah J.

after 3 hrs, it is back now.

Ak1999

ya, it's back.

/sarcasm on Fizz' status page was stating all that time that there was no issue. Good to know we're in good hands. /sarcasm off

Stephane N. #8237

https://forum.fizz.ca/en/discussion/comment/6651644#Comment_6651644

No Fizz store just try to find a convenience store that sells Fizz SIM cards, I'm in Montreal and are sold in most Couche-Tard stores.