I used to log in through FB, but the option isn’t there anymore. Hence, I no longer have access to m

samcox
samcox Posts: 4
edited September 17 in About my account

Changing to my email address just created an new account. What do I do now?

Best Answer

  • Whizz
    Whizz Posts: 15,149
    Answer ✓

    Hello samcox,
    I am sorry for the situation encountered,
    If you can't log in using Facebook, you can always log into your Fizz account using the email address you have linked to your Facebook account and the password.
    You will have to first reset your password and after that, log in.
    To reset your password, you need to go to the Fizz login page, enter the email address and then press on the forgotten password link.
    That will send you a link to reset the password.
    After you reset the password, go to the Fizz login page again and use the email and the password you just created to log into your account.
    Here you can see more details on this matter: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    Furthermore, if you need further assistance, please contact us via chat.
    To do that, open up the link from above, scroll down, find the "?" bubble, and click on chat.
    Thank you for your kind understanding!
    Have a good one!
    -Eugen

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